{"data":{"slug":"salesforce","name":"Salesforce Sales Cloud","vendor":"Salesforce","category":"crm","summary":"Salesforce's sales CRM, sold in editions from a small-business Starter Suite up to an AI-heavy Max edition.","website":"https://www.salesforce.com/sales/","pricing":{"model":"freemium","freeTier":true,"pricingUrl":"https://www.salesforce.com/sales/pricing/","notes":"Prices are list prices per user per month and the page says they are subject to change. Common extra costs seen on the pricing page: Agentforce for Sales add-on from $125/user/month, Revenue Intelligence from $220/user/month, Sales Programs from $100/user/month, and the Premier Success Plan at 30% of net license fees. Implementation partners are a separate cost.","plans":[{"id":"free-suite","name":"Free Suite","price":{"amount":0,"currency":"USD","period":"month","unit":"seat","billedAnnually":false,"note":"Listed at $0 per user per month in the pricing comparison table."},"monthlyUSD":0,"monthlyCostForSeatsUSD":0,"highlights":["Free entry edition listed in the comparison table","User limits and features were not described on the page checked"],"evidence":{"status":"verified","sources":[{"url":"https://www.salesforce.com/sales/pricing/","title":"Salesforce Sales pricing","accessedAt":"2026-10-13"}],"verifiedAt":"2026-10-13","verifiedBy":"agent:claude-research","notes":"Only the $0 price was confirmed; user cap and feature limits were not stated on the page."}},{"id":"starter-suite","name":"Starter Suite","price":{"amount":25,"currency":"USD","period":"month","unit":"seat","billedAnnually":false,"note":"Billed monthly or annually. The small-business page notes transaction fees apply."},"monthlyUSD":25,"monthlyCostForSeatsUSD":25,"highlights":["Lead, account, contact and opportunity management","Built-in sales flows and lead routing","Email sync and simple email marketing","No user maximum (per FAQ)"],"evidence":{"status":"verified","sources":[{"url":"https://www.salesforce.com/sales/pricing/","title":"Salesforce Sales pricing","accessedAt":"2026-10-13"},{"url":"https://www.salesforce.com/editions-pricing/small-business/","title":"Salesforce small business pricing","accessedAt":"2026-10-13"}],"verifiedAt":"2026-10-13","verifiedBy":"agent:claude-research"}},{"id":"pro-suite","name":"Pro Suite","price":{"amount":100,"currency":"USD","period":"month","unit":"seat","billedAnnually":true,"note":"Billed annually; contract required."},"monthlyUSD":100,"monthlyCostForSeatsUSD":100,"highlights":["Everything in Starter","Quoting and forecasting","More customisation and automation","AppExchange/AgentExchange access"],"evidence":{"status":"verified","sources":[{"url":"https://www.salesforce.com/sales/pricing/","title":"Salesforce Sales pricing","accessedAt":"2026-10-13"},{"url":"https://www.salesforce.com/editions-pricing/small-business/","title":"Salesforce small business pricing","accessedAt":"2026-10-13"}],"verifiedAt":"2026-10-13","verifiedBy":"agent:claude-research"}},{"id":"core","name":"Core","price":{"amount":195,"currency":"USD","period":"month","unit":"seat","billedAnnually":true},"monthlyUSD":195,"monthlyCostForSeatsUSD":195,"highlights":["Everything in Professional Edition","Slack Business+ and Tableau Next included","Agentforce AI available as a paid add-on from this edition up"],"evidence":{"status":"verified","sources":[{"url":"https://www.salesforce.com/sales/pricing/","title":"Salesforce Sales pricing","accessedAt":"2026-10-13"}],"verifiedAt":"2026-10-13","verifiedBy":"agent:claude-research","notes":"The older Enterprise and Unlimited edition names no longer appear as pricing cards; Core, Advanced and Max are the current names on the page."}},{"id":"advanced","name":"Advanced","price":{"amount":395,"currency":"USD","period":"month","unit":"seat","billedAnnually":true},"monthlyUSD":395,"monthlyCostForSeatsUSD":395,"highlights":["Everything in Core","Enhanced security, more AI and more data capacity","Backup & Recover, Archive, Data Detect, Security Center"],"evidence":{"status":"verified","sources":[{"url":"https://www.salesforce.com/sales/pricing/","title":"Salesforce Sales pricing","accessedAt":"2026-10-13"}],"verifiedAt":"2026-10-13","verifiedBy":"agent:claude-research"}},{"id":"max","name":"Max","price":{"amount":550,"currency":"USD","period":"month","unit":"seat","billedAnnually":true,"note":"Contact sales; no free trial link."},"monthlyUSD":550,"monthlyCostForSeatsUSD":550,"highlights":["Everything in Advanced","Agentforce for Sales included","Spiff, Sales Planning, Maps, Slack Enterprise+","2.75M Flex Credits per org per year"],"evidence":{"status":"verified","sources":[{"url":"https://www.salesforce.com/sales/pricing/","title":"Salesforce Sales pricing","accessedAt":"2026-10-13"}],"verifiedAt":"2026-10-13","verifiedBy":"agent:claude-research"}}]},"capabilities":[{"capability":"crm-contacts","capabilityName":"Manage contacts and customer records","fit":"native","availableOnPlans":"all","scores":{"quality":5,"ease":2,"precision":5,"batch":5,"collaboration":5,"reliability":5,"privacy":4},"skill":"basic","notes":"Leads, accounts, contacts and custom objects with fine-grained sharing. Scores are editorial.","limitations":["Setup and admin work is significant beyond the Starter Suite","Free Suite limits were not published on the page checked"],"evidence":{"status":"editorial","sources":[{"url":"https://www.salesforce.com/sales/pricing/","title":"Salesforce Sales pricing","accessedAt":"2026-10-13"}]}},{"capability":"sales-pipeline","capabilityName":"Track a sales pipeline","fit":"native","availableOnPlans":"all","scores":{"quality":5,"ease":3,"precision":5,"batch":4,"collaboration":5,"reliability":5},"skill":"basic","notes":"Opportunity stages on all editions; forecasting starts at Pro Suite.","limitations":["Forecasting and quoting need Pro Suite or higher"],"evidence":{"status":"editorial","sources":[{"url":"https://www.salesforce.com/editions-pricing/small-business/","title":"Salesforce small business pricing","accessedAt":"2026-10-13"}]}},{"capability":"sales-reporting","capabilityName":"Sales and CRM reporting","fit":"native","availableOnPlans":"all","scores":{"quality":5,"ease":3,"precision":5,"batch":5,"collaboration":5,"reliability":5},"skill":"basic","notes":"Reports and dashboards are a core strength; scale and role-based visibility are hard to match.","limitations":["Complex cross-object reports often need an admin","Advanced analytics (Tableau, Revenue Intelligence) cost extra on lower editions"],"evidence":{"status":"editorial","sources":[]}},{"capability":"workflow-automation","capabilityName":"Automate simple app-to-app workflows","fit":"strong","availableOnPlans":"all","scores":{"quality":4,"ease":2,"precision":5,"reliability":5},"skill":"technical","notes":"Flow automates work inside Salesforce. Starter Suite includes built-in sales flows; deeper automation comes with Pro Suite and up.","limitations":["Mostly for automating inside Salesforce, not across many outside apps","Building good Flows needs admin skills"],"evidence":{"status":"editorial","sources":[{"url":"https://www.salesforce.com/editions-pricing/small-business/","title":"Salesforce small business pricing","accessedAt":"2026-10-13"}]}},{"capability":"email-marketing","capabilityName":"Send email newsletters and campaigns","fit":"partial","availableOnPlans":["starter-suite","pro-suite"],"scores":{"quality":3,"ease":3},"skill":"basic","notes":"Starter and Pro Suite include simple email nurture campaigns and lead scoring.","limitations":["Not a replacement for a dedicated marketing automation platform (that is a separate Salesforce product)"],"evidence":{"status":"editorial","sources":[{"url":"https://www.salesforce.com/editions-pricing/small-business/","title":"Salesforce small business pricing","accessedAt":"2026-10-13"}]}},{"capability":"proposals","capabilityName":"Create client proposals and quotes","fit":"partial","availableOnPlans":["pro-suite","core","advanced","max"],"scores":{"quality":3,"ease":3,"brandConsistency":3},"skill":"basic","notes":"Quoting is included from Pro Suite. Complex configure-price-quote needs Revenue Cloud (from $200/user/month add-on).","limitations":["Designed proposals usually need a separate document tool"],"evidence":{"status":"editorial","sources":[{"url":"https://www.salesforce.com/sales/pricing/","title":"Salesforce Sales pricing","accessedAt":"2026-10-13"}]}},{"capability":"ai-agents-automation","capabilityName":"Run AI agents that complete multi-step tasks","fit":"strong","availableOnPlans":["core","advanced","max"],"scores":{"quality":3,"ease":3,"reliability":3,"privacy":4},"skill":"technical","notes":"Agentforce for Sales is included in Max and sold as an add-on (from $125/user/month) for Core and above. Some Agentforce items are marked coming soon.","limitations":["Expensive add-on below Max","Usage is metered with Flex Credits","Quality depends on clean CRM data"],"evidence":{"status":"editorial","sources":[{"url":"https://www.salesforce.com/sales/pricing/","title":"Salesforce Sales pricing","accessedAt":"2026-10-13"}]}},{"capability":"internal-tools","capabilityName":"Build internal tools and lightweight apps","fit":"strong","availableOnPlans":["pro-suite","core","advanced","max"],"scores":{"quality":4,"ease":2,"precision":5,"collaboration":5,"reliability":5},"skill":"technical","notes":"The platform supports custom objects and apps on top of CRM data.","limitations":["Every internal app adds to the admin and licensing footprint"],"evidence":{"status":"editorial","sources":[]}}],"lastReviewed":"2026-10-13","links":{"page":"/tools/salesforce","replaceGuide":"/replace/salesforce","api":"/api/v1/tools/salesforce","markdown":"/tools/salesforce.md"},"aliases":["Salesforce","Sales Cloud","SFDC","Salesforce CRM","Starter Suite","Pro Suite","Agentforce Sales"],"tags":["crm","sales","enterprise","pipeline","forecasting","agentforce"],"description":"Sales Cloud is the sales part of Salesforce. It stores leads, accounts, contacts and opportunities, runs forecasting and quoting, and can be customised heavily with custom objects, automation (Flow) and code. Small teams can start on Starter Suite or Pro Suite. Larger organisations buy the Core, Advanced or Max editions, which add security, data capacity and Agentforce AI features. The price on the edition page is only part of the cost: add-ons, support plans and implementation partners often add more.","whyPeoplePay":["A single system of record for every customer, deal and activity across a large sales team.","Deep customisation: custom objects, fields, page layouts, validation rules and Flow automation.","Forecasting, territory and quota tooling that scales to many teams and regions.","A large marketplace of add-ons (AgentExchange/AppExchange) and a big pool of admins and consultants.","Enterprise security, permissions and audit controls that procurement and IT teams expect."],"hardToReplace":["Years of custom objects, fields, automation and integrations that the business now depends on; rebuilding them elsewhere is a project, not a switch.","Reporting and dashboards at scale across many teams, with role hierarchies and sharing rules.","Governance: granular permissions, field-level security, audit trails and admin tooling required by regulated or large organisations.","The ecosystem: certified admins, implementation partners and third-party apps built specifically for Salesforce."],"dataPortability":{"rating":"moderate","notes":"Records can be exported (Data Export, reports to CSV, or the APIs). Moving the data is manageable; moving custom objects, automation, permissions and integrations is the hard part and usually needs a migration project."},"risks":[{"type":"vendor_lock_in","severity":"high","note":"Custom objects, Flows, Apex code and AppExchange apps tie business processes to Salesforce."},{"type":"migration_complexity","severity":"high","note":"Leaving means rebuilding automation, reports and integrations, not just exporting records."},{"type":"functionality_loss","severity":"medium","note":"Cheaper CRMs rarely match Salesforce's permissions, forecasting hierarchy and reporting depth."},{"type":"compliance","severity":"medium","note":"Customer data in the CRM is subject to GDPR and similar laws; replacements must offer comparable data residency, consent and audit controls."}],"replacementWorkflows":[{"slug":"small-business-crm-in-google-sheets","title":"Run a small-business CRM in Google Sheets with AI-written Apps Script","page":"/workflows/small-business-crm-in-google-sheets","api":"/api/v1/workflows/small-business-crm-in-google-sheets"}],"workflowsUsingThisTool":[],"overlapsWith":[{"tool":"hubspot","name":"HubSpot Sales Hub","sharedCapabilities":["crm-contacts","sales-pipeline","sales-reporting","workflow-automation","ai-agents-automation"]},{"tool":"pipedrive","name":"Pipedrive","sharedCapabilities":["sales-pipeline","crm-contacts","sales-reporting","workflow-automation","proposals"]},{"tool":"airtable","name":"Airtable","sharedCapabilities":["internal-tools","workflow-automation","crm-contacts"]},{"tool":"apollo","name":"Apollo.io","sharedCapabilities":["crm-contacts","sales-pipeline","workflow-automation"]},{"tool":"claude","name":"Claude","sharedCapabilities":["internal-tools","ai-agents-automation"]},{"tool":"cursor","name":"Cursor","sharedCapabilities":["internal-tools","ai-agents-automation"]},{"tool":"docusign","name":"DocuSign eSignature","sharedCapabilities":["proposals","workflow-automation"]},{"tool":"google-workspace","name":"Google Workspace","sharedCapabilities":["internal-tools","workflow-automation"]},{"tool":"make","name":"Make","sharedCapabilities":["workflow-automation","ai-agents-automation"]},{"tool":"microsoft-365","name":"Microsoft 365","sharedCapabilities":["internal-tools","workflow-automation"]}],"sources":[{"url":"https://www.salesforce.com/sales/pricing/","title":"Salesforce Sales pricing","accessedAt":"2026-10-13"},{"url":"https://www.salesforce.com/editions-pricing/small-business/","title":"Salesforce small business pricing","accessedAt":"2026-10-13"}]},"meta":{"apiVersion":"v1","dataVersion":"b50ff0897461","dataGeneratedAt":"2026-10-13T15:03:29.611Z","docs":"/docs/api","evidenceLegend":"/docs/data-model#evidence","disclaimer":"Prices and capabilities change. Check each item's evidence status and verification date. Savings are estimates, not guarantees."}}